Four layers of support. Because support should not stop at a help desk.
Campaigns don’t just need technical support. They need answers, capability, and access to people who’ve solved problems before. That’s why CORE combines multiple layers of support into one ecosystem.
CORE Support
Direct support from our team
Whether you are getting started, solving a problem, or building capability across your team, CORE Support gives you access to practical help from people who understand the platform and how campaigns operate.
Platform support and troubleshooting
Fast, practical help when something isn’t working the way you need it to.
Onboarding and setup assistance
Get up and running quickly with guided setup from people who know the platform.
Configuration and implementation guidance
Tailor the platform to fit your campaign’s specific workflows and needs.
Video guides and self-paced learning
Learn at your own pace with a growing library of guides and walkthroughs.
One-to-one training sessions
Book a session with our team to work through specific challenges together.
Knowledge Base (Account required)
Forums (Account required)
CORE Connect
Drop in. Ask questions. Learn together.
Sometimes you need more than a help article and less than hiring a consultant. CORE Connect sessions are facilitated drop-in support sessions where members can bring questions, get practical help, and learn alongside others facing similar challenges.
Live drop-in sessions
Bring your questions and get help in real time from the CORE team and the wider community.
Real timeLearn from peers
Hear how others have solved similar challenges. One question often helps ten organisations.
Community wisdomShared problem solving
Not every challenge needs a ticket. Sometimes the best support comes from peer connections.
Collective knowledgeCORE AI with CORA
Community Organising Resource Assistant
CORA is your 24/7 campaign brainstrust — designed to help teams work faster, find answers sooner, and reduce pressure on people. Preloaded with campaign knowledge and CORE platform guidance, CORA helps navigate common questions, support day-to-day tasks, and turn information into practical action.
Campaign questions
Answers to common campaign questions — fast. No waiting, no tickets, no queues.
Platform guidance
CORE platform walkthroughs and step-by-step guidance, available whenever you need it.
Website & technical support
Practical help with your website and technical setup, guided by CORA’s built-in knowledge.
Intelligence & insights
Insights to support better decisions — turning information into practical action for your campaign.
Full rollout later this year.
CORE Experts
Trusted expertise when you need it.
Not every campaign needs a full-time specialist. But every campaign reaches moments where the right advice, skill, or extra capacity can make all the difference.
CORE Experts connects campaigns, community groups, and organisations with trusted people who understand campaigning. Whether you need strategic advice, technical support, communications expertise, or extra hands on delivery — you can quickly find support that fits your goals and budget.
Find expertise. Build capability. Deliver more.
CORE continually develops new products, services, and integrations based on real user needs and emerging challenges. Have a suggestion? We’d love to hear it.
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